HOUSING SECTOR

Cottsway Performance Index

An evidence-led view of how Cottsway performs for residents.

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ABOUT THE LANDLORD

About Cottsway

Cottsway is a housing association providing social and affordable rented homes and shared ownership. Most of its homes are in West Oxfordshire, with further properties in Gloucestershire, Wiltshire and Worcestershire. It manages and maintains existing homes, develops new affordable housing and provides support for residents.

Landlord type Housing association and registered society

Registration Cottsway Housing Association Limited — Regulator of Social Housing: L4312; subsidiary Cottsway2: 5073

Homes owned 5,985 across the group at 31 March 2026, including Cottsway2

Homes managed 5,985 across the group at 31 March 2026; no additional accommodation managed for others at group level

Operating area West Oxfordshire, Gloucestershire, Wiltshire and Worcestershire

Regulatory grades G1 / V1 — judgement published 26 November 2025. Consumer standards not yet graded.

LEADERSHIP

Senior leadership

Chief Executive Richard Reynolds

Deputy Chief Executive Sue Lakin

Director of Development and Partnerships Colin Bloodworth

Resources Director Tessa Rollings

Head of Corporate Services Clare Sellman

Head of Property Services David Baddley

Head of Assets Jody Sanderson

Head of Development Marissa Yeoman

Head of IT and Projects Matthew Batchelor

Head of Communications Samantha Marlow

Head of Finance Sara Janes

Head of Housing Wendy Hardy

Chair Anne McLoughlin

RESIDENT INFORMATION

Contact Cottsway

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone

01993 890000 Monday to Thursday, 8.30am–5.30pm; Friday, 8.30am–5pm.

Email

contact@cottsway.co.uk

Official website

Visit Cottsway

Contact and enquiries

Contact information and online enquiries

Repairs

Repairs information and reporting Emergency repairs: call 01993 890000, available 24 hours a day, 365 days a year. Please also telephone to report urgent repairs or damp and mould.

Complaints

Complain or give feedback Cottsway operates a two-stage complaints procedure. Residents can also contact the Housing Ombudsman Service for advice.

Postal address

Cottsway House
Heynes Place
Avenue Two
Witney
Oxfordshire
OX28 4YG

HOUSING SECTOR REPORTING

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Housing Sector reporting and analysis relating to Cottsway.

HOUSING SECTOR REPORTING

Cottsway reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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