HOUSING SECTOR

Connexus Performance Index

An evidence-led view of how Connexus performs for residents.

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Housing Sector Performance Index
ABOUT THE LANDLORD

About Connexus

Connexus is a rural housing association operating principally across Shropshire and Herefordshire. It provides social and affordable rented homes, shared ownership, housing for older people and supported accommodation, alongside services that help residents manage their homes and tenancies.

Landlord type Housing association and registered society with charitable status
Registration Connexus Homes Limited — Regulator of Social Housing: LH4353
Homes owned 10,899 social housing homes at 31 March 2025, plus 43 market-rent homes
Homes managed 11,415 properties at 31 March 2025, including 432 leasehold properties and 41 commercial units
Operating area Principally Shropshire and Herefordshire
Regulatory grades C3 / G2 / V2 — judgement published 25 March 2026, following a March 2026 inspection
LEADERSHIP

Senior leadership

Chief Executive Kate Smith
Chief Operating Officer Nick Batt
Chief Financial Officer Andy Palmer
Chief People Officer Matt Pitt
Chair of the Board Anne Turner
RESIDENT INFORMATION

Contact Connexus

Official routes for residents to contact their landlord, report repairs, manage their tenancy and make complaints.

Telephone
03332 31 32 33 Weekdays, 8.30am–5pm; Wednesday, 9.30am–5pm.
Email
hello@connexus-group.co.uk
Official website
Visit Connexus
Contact and enquiries
Contact information and online enquiries
Repairs
Repairs information and reporting For emergency repairs, call 03332 31 32 33. Use the online reporting form for non-emergency repairs.
Complaints
Make a complaint Connexus operates a two-stage complaints procedure. Residents can also contact the Housing Ombudsman Service for advice.
Postal address
Connexus
The Gateway
The Auction Yard
Craven Arms
Shropshire
SY7 9BW
HOUSING SECTOR REPORTING

Latest on Connexus

Housing Sector reporting and analysis relating to Connexus.

HOUSING SECTOR REPORTING

Connexus reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

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