HOUSING SECTOR

Citizen Performance Index

An evidence-led view of how Citizen performs for residents.

COMING SOON

ABOUT THE LANDLORD

About Citizen

Citizen is a housing association operating across the West Midlands. Its services include social and affordable rented homes, shared ownership, retirement living and supported housing. Its principal operating areas include Coventry, Birmingham, Solihull, Herefordshire and Worcestershire.

Landlord type Housing association

RSH registration 5075 — Citizen Housing Group Limited

Homes owned 30,191 social homes — at 31 March 2026, 2025/26 financial statements

Homes managed Data being verified

Operating area West Midlands — including Coventry, Birmingham, Solihull, Herefordshire and Worcestershire

LEADERSHIP

Senior leadership

Chief Executive Officer Kevin Rodgers

Board Chair Susan Brooksbank-Taylor

Chief Operating Officer Madeleine Nelson

Chief Financial Officer Gary Booth

Executive Director of Development Nick Byrne

RESIDENT INFORMATION

Contact Citizen

Official routes for residents to contact their landlord, manage their account and raise a complaint.

Telephone

0300 790 6555 Monday to Friday, 8am to 6pm.
Use the same number for emergency repairs outside these hours.

Official website

Visit Citizen

Contact and enquiries

Contact Citizen Contact Citizen through My Account, the website’s AskCiti chatbot or by telephone. Report urgent enquiries by telephone.

Resident account

My Account — sign in or register Pay rent, request repairs, view statements and report anti-social behaviour.

Complaints

Complaints process and reporting routes

Postal address

Citizen, Lakeside
4040 Solihull Parkway
Birmingham
B37 7YN

HOUSING SECTOR REPORTING

Latest on Citizen

Housing Sector reporting and analysis relating to Citizen.

Citizen reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON

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