HOUSING SECTOR

Bron Afon Performance Index

An evidence-led view of how Bron Afon performs for residents.

COMING SOON

About Bron Afon

Bron Afon is a not-for-profit community mutual housing association based in Cwmbran, South Wales. Established in 2008 following the transfer of council housing from Torfaen County Borough Council, it provides social housing, repairs and maintenance, neighbourhood management and community support. It manages more than 8,000 homes across Torfaen and involves residents in its governance and decision-making.

Landlord type Not-for-profit community mutual housing association
Registration Welsh Government RSL L147; registered society 30235R
Homes owned Data being verified. A separate owned-only figure is not confirmed.
Homes managed More than 8,000 homes — Bron Afon corporate information. Exact management total being verified.
Operating area Torfaen, South East Wales
Housing regulator Welsh Government

Senior leadership

Chief Executive Catherine Love
Board Chair Craig Nowell
Executive Director of Resources Lynsey Harris
Executive Director of Development and Regeneration Steve Blake
Executive Director of Change Kate Innes
Executive Director of Operations Verena Buchanan

Contact Bron Afon

Official routes for residents to contact their landlord, report repairs, manage their housing account and raise complaints.

Telephone
01633 620111 Customer Hub: Monday to Friday, 8am–5pm. For emergency repairs, use the same telephone number.
Official website
Visit Bron Afon
Contact and enquiries
Contact Bron Afon Online enquiry form and Customer Hub contact information.
Resident account
My Bron Afon Access rent statements, payments, repair requests, inspections and other online resident services.
Repairs
Report a repair Routine repairs can be reported through My Bron Afon. Telephone 01633 620111 for emergency repairs.
Complaints
Make a complaint Complaints can be made by telephone, email, letter, in person, through the website or through My Bron Afon. Residents in Wales can also refer eligible unresolved complaints to the Public Services Ombudsman for Wales.
Complaints procedure
View complaints procedure Information about Bron Afon's two-stage complaints process and how it learns from resident feedback.
Registered office and postal address
Bron Afon Community Housing
Tŷ Bron Afon
William Brown Close
Llantarnam Industrial Park
Cwmbran
Torfaen
NP44 3AB
Office visits are by prior appointment.
HOUSING SECTOR REPORTING

Latest on Bron Afon

Housing Sector reporting and analysis relating to Bron Afon.

Bron Afon reporting

Relevant Housing Sector stories and analysis will appear here as this profile develops.

COMING SOON

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