What Do I Mean by the Echo Chamber?
I didn’t coin the phrase echo chamber — but the moment I heard it, something clicked. It put words to something I’ve been feeling for years in the housing sector. It’s not just that residents are being ignored; it’s that a closed loop of professionals are talking to each other, validating each other, and shaping public narratives without ever meaningfully engaging with the people actually living through the housing crisis.
That’s what I mean by the echo chamber. And it’s a serious imbalance.
Struggling to Hear, Try Listening.
As someone deeply embedded in the housing sector, both as a tenant advocate and through my personal experiences, I've repeatedly seen and heard the same troubling issue; tenants frequently report serious concerns, only to receive silence or inadequate responses from their housing providers. The Housing Ombudsman has highlighted poor communication as a primary concern for residents, and unfortunately, my own experience mirrors this trend.