Chartered Institute of Housing: Spin. Silence. Repeat.
When I was first slapped with a so-called contact management plan—what it really was, was a communication ban—I was shocked. GreenSquareAccord stopped me from emailing staff, blocked me from sharing updates with leadership, and told me that copying in multiple people “muddied the waters.” It was the beginning of an institutional gag order.
And it came from a housing association that prides itself on “listening to the voice of the tenant.” Apparently, that only applies if your voice says things they want to hear.
At first, I thought it was just GSA’s internal tactic. But I soon realised it was part of something much bigger. What started as one housing association’s censorship revealed a culture that runs deeper—into the very institutions that claim to regulate and reform the sector. I’m talking about the Chartered Institute of Housing (CIH).
What Do I Mean by the Echo Chamber?
I didn’t coin the phrase echo chamber — but the moment I heard it, something clicked. It put words to something I’ve been feeling for years in the housing sector. It’s not just that residents are being ignored; it’s that a closed loop of professionals are talking to each other, validating each other, and shaping public narratives without ever meaningfully engaging with the people actually living through the housing crisis.
That’s what I mean by the echo chamber. And it’s a serious imbalance.
The Cost of a Broken Model: Lease-Based Supported Housing
In recent years, lease-based Specialised Supported Housing (SSH) has quietly emerged as a fast-growing model in social housing — one that’s often framed as innovative, flexible, and responsive to the needs of vulnerable tenants. On paper, it offers a way to deliver housing for people with high care needs without the need for public sector capital outlay. Instead, private investors fund the homes, lease them to registered providers, and those providers, in turn, let them to tenants referred by local authorities.
But behind the scenes, this “asset-light” model comes with serious questions. Who’s really in control? What happens when the rent doesn’t cover the costs? And how much risk is being offloaded onto housing providers — and ultimately, the tenants themselves?
This isn’t just about spreadsheets or regulatory checklists. This is about homes — homes for people with complex needs, often vulnerable, sometimes voiceless. If the system propping up those homes is shaky, so too is the stability of the lives within them.
And that’s why this matters.
Who’s That Trip-Trapping Across My Bridge?
In recent weeks, I’ve been accused—not once, but twice—of trolling. And funnily enough, by the same group of people. But let’s get one thing straight: having a difference of opinion does not mean you’re being trolled. Unfortunately, in the housing sector, there’s a pattern of playing the victim while simultaneously blaming others—a topic I’ve covered extensively on the GreenSquareAccord residents' support website.
Disagreements are valuable. They drive change, improve services, and challenge the status quo. We’re told that debate and discussion should be welcomed. But the moment you challenge certain narratives or question the way things are done, the response is often, I’m being trolled!—which simply isn’t true. And in recent weeks and months, that accusation has been thrown around unfairly. So, let’s talk about it.